Customer Disservice

This story started last week with the entry I made about upgrading my connection from normal DSL service to Aliant’s FireOp service.  Getting nerdy for a min, it means in increase in my service from 7Megabits Download / 512 Kilobits Upload to 15 Megabits Down/Up.  A really, really nice increase for the service.  So I get off work at 8am yesterday and come home and make sure that the house is ready for the install and the tech won’t have any access issues.  My landlord even temporarily pulled back the siding on the house for access to where another cable comes into my apartment so the tech just needs to slide the FibreOP wire in alongside it.  So far, so good.  Then the fun began.